Frequently Asked Questions
Everything you need to know about shopping at Urban Wholesale
What is the minimum order quantity for wholesale pricing?
To qualify for our wholesale rates, we require a minimum order value of $250. This allows us to provide the best possible pricing for bulk buyers.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for urgent restocking needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-volume orders.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival.
What is your return policy for damaged items?
If you receive damaged or defective goods, please notify us within 48 hours of delivery. We will provide a full refund or exchange once the claim is verified.
Can I track my order in real-time?
Absolutely. Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment.